Terms & Conditions

1.1Duskline ("we," "us," "our") supplies outdoor LED strip lighting products, including flexible and rigid mounting systems, LED strip, drivers, dimmers, connectors, and associated components (the "Products").

1.2Duskline is a supplier of parts only. We do not provide installation services, electrical work, or on-site trade services of any kind. Nothing on our website, in our marketing materials, in any quote, invoice, or communication with us should be interpreted as an offer to install, wire, or otherwise physically integrate the Products into any property, structure, or electrical system.

1.3By purchasing Products from Duskline, the purchaser ("you," "the Customer") acknowledges and agrees that installation, wiring, electrical connection, and integration of the Products is entirely the Customer's responsibility, or the responsibility of whichever licensed tradesperson the Customer engages to carry out that work.

2.1The Products include components that connect to or operate from mains electrical supply (including but not limited to LED drivers rated for 220–240V AC input). In every Australian state and territory, electrical wiring work of this nature is legally required to be performed, or directly supervised, by a person holding a current electrical licence in the relevant jurisdiction, and in accordance with AS/NZS 3000 (the Australian/New Zealand Wiring Rules) and any other applicable standards, codes, or regulations.

2.2Duskline strongly recommends that all electrical connection, wiring, and installation of the Products be carried out exclusively by a licensed electrician. We do not sell Products on the basis that they are intended or suitable for unlicensed installation of mains-connected components.

2.3If you are not a licensed electrician and choose to undertake any part of the installation yourself, you do so entirely at your own risk and acknowledge that:

2.4Nothing in this clause is intended to encourage, endorse, or facilitate unlicensed electrical work. Where local law prohibits unlicensed persons from connecting mains-voltage equipment, that law prevails and the Customer must comply with it regardless of anything else in these Terms.

3.1Where installation is carried out by a licensed electrician engaged by the Customer (whether directly or through a builder, landscaper, or other trade), that electrician is solely responsible for:

3.2Duskline provides installation instructions and specification information in good faith as guidance only. Provision of this information does not constitute installation supervision, engineering certification, or a guarantee that following it will produce a compliant or safe installation in every circumstance. Site conditions vary, and it is the installer's responsibility to exercise their own professional judgment.

3.3Duskline is not responsible for, and accepts no liability arising from:

4.1Products are supplied in the condition described in the applicable product listing or quotation at the time of dispatch. Duskline does not inspect, test, or certify Products once they leave our possession, and cannot verify the condition, wiring, or configuration of any Product once installation has commenced.

4.2Any fault, defect, or failure that becomes apparent after installation may have multiple possible causes, including but not limited to manufacturing defect, transport damage, incorrect installation, incorrect electrical configuration, or damage from external causes. The Customer acknowledges that determining the cause of a post-installation fault may require investigation, and that Duskline is not obliged to accept responsibility for a fault without first being able to assess whether it arose from the Product itself, as supplied, prior to installation.

5.1Duskline does not offer any additional or extended warranty beyond what is described in this clause.

5.2Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law. Where the Australian Consumer Law applies to the supply of the Products, the Customer may be entitled to a replacement, repair, refund, or compensation for a failure to meet a consumer guarantee, and these Terms do not affect those rights.

5.3To the maximum extent permitted by law, and subject to clause 5.2, Duskline's liability for any claim arising from the Products is limited, at Duskline's option, to one of the following: (a) replacement of the Product; (b) resupply of an equivalent Product; or (c) refund of the price paid for the Product. Duskline's liability is in any event limited to the amount paid by the Customer for the specific Product giving rise to the claim.

5.4Where the Customer is a business acquiring the Products for the purposes of a trade, business, or profession, and to the extent permitted by law, the parties agree that the guarantees under the Australian Consumer Law that can be excluded for such acquisitions are excluded, and Duskline's liability is limited as set out in clause 5.3.

5.5No warranty, express or implied, is given in relation to the performance, safety, or compliance of any installation. Any warranty relating to the Product itself does not extend to cover installation workmanship, and any claim relating to installation should be directed to the installer responsible.

6.1Subject to clause 5.2, and to the maximum extent permitted by law, Duskline excludes all liability (whether in contract, tort, including negligence, under statute, or otherwise) for:

6.2Nothing in these Terms excludes or limits Duskline's liability for death or personal injury caused by Duskline's own negligence, to the extent such exclusion or limitation is not permitted by law.

6.3The Customer acknowledges that the exclusions and limitations in this clause are a fundamental basis on which Duskline is prepared to supply the Products, and that the price of the Products reflects the allocation of risk set out in these Terms.

7.1To the maximum extent permitted by law, the Customer indemnifies and holds Duskline harmless against any claim, loss, damage, cost, or expense (including legal costs) arising from or connected with:

8.1Products are made to order. Estimated lead times provided at the time of quotation (including any standard or expedited lead time) are estimates only, based on information available at the time, and are not guaranteed delivery dates unless expressly confirmed in writing by Duskline as a firm date for a specific order.

8.2Duskline is not liable for any loss, cost, or damage arising from delay in delivery, including but not limited to costs associated with trade scheduling, project delays, or third-party contractual commitments made by the Customer in reliance on an estimated lead time.

8.3Risk in the Products passes to the Customer on delivery to the address nominated by the Customer, or on collection, whichever occurs first. Duskline is not responsible for the Products once delivered, including any damage occurring during on-site storage, handling, or subsequent installation.

9.1Where Duskline provides a specification, quote, or recommendation based on information supplied by the Customer (including site dimensions, application type, or intended use), that specification is based solely on the information provided and Duskline has not conducted any site inspection, engineering assessment, or independent verification of site conditions.

9.2It is the Customer's responsibility (or the responsibility of their engaged tradesperson) to verify that the specified Products are suitable for the actual site conditions, electrical supply, environmental exposure, and intended use prior to installation. Duskline is not liable for any mismatch between the specification provided and the actual requirements of the site, where that mismatch arises from inaccurate, incomplete, or changed information provided by the Customer.

10.1As Products are made to order, Duskline does not accept returns for change of mind. This clause does not affect any right the Customer has under the Australian Consumer Law in relation to a failure to meet a consumer guarantee.

11.1These Terms constitute the entire agreement between Duskline and the Customer in relation to the supply of the Products, and supersede any prior representations, understandings, or agreements, whether written or oral, except to the extent such representations would constitute misleading or deceptive conduct under the Australian Consumer Law.

11.2If any provision of these Terms is found to be void, illegal, or unenforceable, that provision is severed, and the remainder of these Terms continues in full force and effect.

11.3These Terms are governed by the laws of [State / Territory], Australia, and the parties submit to the non-exclusive jurisdiction of the courts of that state or territory.

11.4Duskline may update these Terms from time to time. The Terms in force at the time an order is placed apply to that order.